Case Interviews

How should I handle eye contact and paper notes in a video case interview?

I find it hard to maintain eye contact in a video case when I'm busy solving the problem. How should I balance looking at the camera and looking down? Also, is it okay to use paper notes and structures to help communicate my thinking during the interview?

Ian’s Answer

First, in terms of eye contact, all you need to do it look towards your camera! I personally put the other person's image/video at the top middle of my screen. That way, when I look at them, I'm also looking towards the camera. You don't have to stare at them the whole time, but can rather look down and up according to where you are in your articulation.

In terms of paper, yes, please please use paper. I use it even when brainstorming (i.e. to write down a few key words to keep me grounded).

In terms of a full case, you need to be very organized. There is a good way and a bad way to organize your (multiple) papers.

Have a question for Ian?

Question submission is included with any Custom Case Coach course or coaching purchase.

Selected questions may be answered and added to the public Ask Ian library. Question submission does not guarantee a personal response or publication.