Terms & Conditions

Custom Case Coach, LLC
Last Updated: September 29, 2026

Welcome to Custom Case Coach. These Terms & Conditions (the “Terms”) are a legal agreement between you and Custom Case Coach, LLC (collectively, “Custom Case Coach,” “we,” “us,” or “our”). Please read them carefully.

Custom Case Coach provides:

1. The Custom Case Coach website located at www.customcasecoach.com and associated sites linked to it (collectively, the “Website”);

2. Paid digital products, including cases, courses, drills, e-books, simulations, and other digital materials (collectively, the “Products”); and

3. Paid services, including resume and cover letter review, one-to-one coaching sessions, live or recorded group training sessions, workshops, intensives, and bootcamps (collectively, the “Services”).

The Website, Products, and Services are collectively referred to as the “Platform.”

These Terms apply to visitors, users, purchasers, and others who access or use the Platform. By accepting these Terms through the Website, purchasing or using a Product or Service after being presented with these Terms, or otherwise accessing and using the Platform, you agree to be bound by them. If you do not agree, do not access or use the Platform.

You represent that you have the legal capacity to accept these Terms on your own behalf or on behalf of the entity you represent.

1. General Use, Term and Termination

1.1. General Use

By using the Platform, you represent that you are at least 18 years old or, if you are at least 16 but under 18 (a “Minor”), that you are using the Platform with the consent and permission of your parent or legal guardian.

If you are a parent or legal guardian of a Minor, you agree to bind the Minor to these Terms and to be responsible for the Minor’s compliance with them.

If you are under 16, you may not use the Platform.

1.2. Term and Termination

These Terms remain in effect while you use the Platform. You may stop using the Website or terminate your account or membership at any time by following the applicable instructions on the Website.

Custom Case Coach may suspend or terminate access to the Website, Products, Services, or an account for:

• Nonpayment;

• Breach of these Terms;

• Fraud or unlawful activity;

• Misuse of the Platform;

• Infringement or misuse of intellectual property;

• Repeated missed or forfeited sessions;

• Abusive, threatening, harassing, or unsafe conduct; or

• Another circumstance that reasonably makes continued access or coaching inappropriate.

If access to Services is terminated because of your breach, nonpayment, misuse, or misconduct, you are not entitled to a refund except where the Refund Policy or applicable law expressly requires one.

If Custom Case Coach ends an active coaching engagement for reasons not attributable to your breach, nonpayment, misuse, or misconduct and is unable or unwilling to provide the remaining unexpired coaching sessions, Custom Case Coach will provide a prorated refund for those unused, unexpired sessions.

Expiration of a coaching package under Section 5.3 is not a termination by Custom Case Coach and does not create a right to a refund, credit, replacement session, extension, or other compensation for unused sessions, except where applicable law requires otherwise.

If access to a Product is terminated for breach or misuse, you must stop using that Product and delete any copies of downloaded or printed materials to the extent reasonably possible.

Any provision that by its nature should survive termination will survive, including provisions relating to payment, ownership, intellectual property, disclaimers, limitations of liability, indemnity, arbitration, and governing law.

2. Modifications

Custom Case Coach reserves the right to make changes to these Terms at any time, in its sole discretion.

Notice of modifications will be posted on the Website or sent to you by email. It is your responsibility to review and familiarize yourself with changes to the Terms.

Modifications take effect upon posting or notification, and continued use of the Website or any Products or Services after posting or notification constitutes acceptance of the modified Terms.

3. Accounts and Privacy

3.1. Accounts

Certain portions of the Website may be viewed without an account. Access to some Products or Services may require an account or other credentials provided by Custom Case Coach or a third-party platform.

3.2. Account Rules

You agree to provide accurate, complete, and current information and to take reasonable measures to keep your username, password, and other account information secure.

You may not share your password or knowingly allow an unauthorized third party to access your account.

You are responsible for activity and charges resulting from use of your account until you notify Custom Case Coach of unauthorized use and take reasonable steps to prevent further unauthorized access.

You must comply with these Terms and all applicable laws and regulations when using the Platform.

You may not use automated systems, including robots, scrapers, or spiders, to access the Platform in a manner that sends more requests than a person could reasonably produce in the same period of time.

Notify us promptly if you become aware of unauthorized use of your account.

By creating an account, you represent that:

• The registration information you provide is accurate and truthful;

• You will maintain its accuracy;

• Your use of the Platform does not violate applicable law; and

• You have legal capacity to agree to these Terms or the required permission of a parent or legal guardian.

3.3. Privacy

Custom Case Coach values your privacy and handles personal information in accordance with its Privacy Policy, which is incorporated into these Terms by reference.

By using the Platform, you acknowledge that you have read and understood the Privacy Policy.

4. Access and Technology

Products and Services may occasionally become inaccessible or inoperable because of equipment malfunctions, maintenance, third-party platform failures, internet outages, or events beyond our reasonable control.

Custom Case Coach cannot guarantee uninterrupted or error-free access.

For remote coaching, you are responsible for having:

• A suitable device;

• A reliable internet or telephone connection; and

• An environment that allows meaningful participation.

Appointment times are displayed through the applicable scheduling system, and you are responsible for confirming the correct time zone.

If a material technical problem attributable to Custom Case Coach prevents a scheduled coaching session from being delivered, the affected time will be rescheduled or credited.

Client-side technical problems do not automatically entitle the Client to additional time or a replacement session, although Custom Case Coach may make an accommodation in its discretion.

5. Fees, Payment, Refunds, and Coaching Policies

5.1. Fees

Custom Case Coach charges fees for Products and Services. Fees may change from time to time.

By purchasing a Product or Service, you agree to pay the price and any applicable charges presented at the time of purchase.

Unless otherwise stated, fees do not include the cost of hardware, software, telecommunications, internet access, or other equipment or services needed to access the Platform.

You are responsible for applicable currency conversion charges, taxes, duties, or similar charges imposed by a payment provider or governmental authority, except to the extent Custom Case Coach is legally required to collect them.

5.2. Payment and Refund Policy

Unless otherwise stated at the time of purchase, fees are paid in advance.

Refund eligibility for Products and Services is governed by the Custom Case Coach Refund Policy, which is incorporated into these Terms by reference.

Except as expressly provided in the Refund Policy or required by applicable law, fees are nonrefundable.

If you fail to pay an amount when due, Custom Case Coach may suspend or terminate access to Products or Services until the balance is paid.

5.3. Coaching Package Validity

Unless otherwise stated at the time of purchase, all one-to-one coaching sessions purchased as part of a coaching package must be used within nine (9) months of the original purchase date.

Any unused coaching sessions expire at the end of this nine-month period.

Clients are responsible for:

• Tracking their remaining coaching sessions;

• Scheduling their coaching sessions; and

• Using their coaching sessions within the applicable validity period.

Custom Case Coach is not responsible for monitoring a Client’s remaining session balance or reminding the Client to schedule unused sessions before expiration.

Expiration of a coaching package does not entitle the Client to a refund, credit, replacement session, extension, or other compensation for unused sessions, except where applicable law requires otherwise.

The coaching-session validity period applies only to coaching sessions and does not alter the access period for digital courses, Products, simulations, or other materials included with a coaching package.

Access to those items continues for the period stated at the time of purchase.

5.4. Cancellation, Rescheduling, and Missed Sessions

A coaching session may be cancelled or rescheduled with at least twenty-four (24) hours’ notice through the applicable scheduling system or by contacting Custom Case Coach.

A session cancelled or rescheduled with less than twenty-four (24) hours’ notice, or missed without notice, will be treated as used and deducted from the Client’s coaching package or charged at the applicable session rate.

Custom Case Coach may choose to waive the cancellation rule in a particular circumstance.

Any waiver or accommodation is discretionary and does not change the policy or create an entitlement to a future exception.

If Custom Case Coach cancels a scheduled session, the Client may reschedule that session without penalty.

If Custom Case Coach cannot reasonably provide a replacement session, the Client will receive an appropriate credit or refund for the affected session.

5.5. Late Arrival and Session Duration

If a Client arrives late, the session will ordinarily end at the originally scheduled time and will count as a full session.

If Custom Case Coach is late, the session will be extended when reasonably possible or the lost time will be rescheduled or credited.

5.6. Unused Session Time

Coaching sessions are provided for the duration stated at booking or at the time of purchase.

If a session ends early at the Client’s request, or the parties agree to end a session early because the remaining time is not needed or would be better used later, the unused portion of that session:

• Does not constitute a cash balance;

• Is not refundable; and

• Is not redeemable for cash.

If Custom Case Coach expressly agrees to carry unused session time forward, that time may be applied only to a future coaching session and must be used within the original validity period of the applicable coaching package.

Carried-forward time has no cash value and does not extend the package expiration date.

If Custom Case Coach is responsible for being unable to provide the full scheduled session time, the affected time will be rescheduled or credited to a future session.

5.7. Transferability

Coaching packages and individual coaching sessions are personal to the purchasing Client and may not be transferred, assigned, sold, or gifted to another person without Custom Case Coach’s prior written approval.

5.8. Client Responsibilities

Coaching is a collaborative professional service.

Clients remain responsible for their:

• Preparation;

• Decisions;

• Applications;

• Interview performance;

• Communications with prospective employers;

• Career decisions; and

• Results.

Clients are responsible for scheduling purchased coaching sessions, attending sessions on time, completing any preparation they choose to undertake, providing accurate information relevant to the coaching, and using purchased sessions within the applicable validity period.

Advice, feedback, strategies, examples, frameworks, or recommendations provided by Custom Case Coach are educational and advisory in nature.

The Client remains responsible for deciding whether and how to act on them.

5.9. Recordings

Neither party may record or transcribe a coaching session without the other party’s prior consent.

A Client who asks Custom Case Coach to record a session consents to that recording.

If Custom Case Coach initiates a recording, affirmative consent will be obtained before recording begins. Consent may be oral or written where permitted by applicable law.

Any recording provided to a Client is for the Client’s personal, noncommercial use unless Custom Case Coach agrees otherwise in writing.

It may not be:

• Published;

• Distributed;

• Sold;

• Uploaded publicly; or

• Shared with third parties in a manner that violates these Terms or Custom Case Coach’s intellectual property rights.

Custom Case Coach will not publicly use an identifiable Client recording, image, name, testimonial, or coaching excerpt without separate permission from the Client.

5.10. No Guarantee of Results

Custom Case Coach does not guarantee any particular recruiting, interview, employment, compensation, promotion, or career outcome.

This includes receiving an interview, passing an assessment or interview round, or receiving an employment offer from a particular organization.

Outcomes depend on factors outside Custom Case Coach’s control, including:

• The Client’s preparation;

• Effort;

• Experience;

• Qualifications;

• Application strategy;

• Performance;

• Employer decisions;

• Market conditions; and

• Individual circumstances.

Testimonials, success rates, case studies, examples, or descriptions of past outcomes do not guarantee future results.

6. Ownership and Intellectual Property

The Platform and its original content, features, functionality, frameworks, materials, text, software, scripts, graphics, images, audio, video, recordings, simulations, and interactive features are and will remain the exclusive property of Custom Case Coach, LLC and its licensors, except for third-party materials expressly identified as such.

The Platform is protected by copyright, trademark, and other laws of the United States and other countries.

Subject to these Terms and any access period stated at purchase, Custom Case Coach grants you a limited, personal, nonexclusive, nontransferable, non-sublicensable license to access and use purchased Products and materials for your own noncommercial preparation and development.

Without prior written consent, you may not:

• Copy;

• Reproduce;

• Modify;

• Translate;

• Publish;

• Broadcast;

• Transmit;

• Distribute;

• Perform;

• Upload;

• Publicly display;

• License;

• Sell or resell;

• Share account access to; or

• Otherwise commercially exploit

the Platform or any protected content.

If you download or print authorized materials for personal use, you must retain copyright and other proprietary notices.

You may not use Custom Case Coach content in a way that infringes the rights of Custom Case Coach or any third party.

We reserve all rights not expressly granted.

7. Links to Third-Party Websites and Services

The Platform may contain links to third-party websites, resources, products, or services that are not owned or controlled by Custom Case Coach.

Custom Case Coach does not control and is not responsible for their:

• Content;

• Accuracy;

• Privacy practices;

• Availability;

• Security; or

• Terms.

You acknowledge that Custom Case Coach is not responsible or liable, directly or indirectly, for damage or loss caused or alleged to be caused by use of or reliance on third-party content, goods, or services.

You should review the terms and privacy policies of third-party services you use.

8. Limitation of Liability

To the fullest extent permitted by law, Custom Case Coach, its suppliers, and their respective officers, directors, employees, and agents will not be liable to you or any third party for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits or lost opportunities, whether based on warranty, contract, tort, or another legal theory.

To the fullest extent permitted by law, our liability to you for any reason will be limited to the amount, if any, paid by you to Custom Case Coach for the Services in connection with the Website during the term of your membership or applicable engagement.

Some jurisdictions do not permit certain exclusions or limitations of liability, so some of the limitations above may not apply to you.

Nothing in these Terms excludes or limits a right or liability that cannot lawfully be excluded or limited.

9. Indemnity

You agree to defend, indemnify, and hold harmless Custom Case Coach, its officers, directors, employees, and agents from and against claims, damages, obligations, losses, liabilities, costs, debts, demands, and expenses, including reasonable attorneys’ fees, arising from:

1. Your use of or access to the Website or Platform;

2. Your violation of these Terms or the representations and warranties in them;

3. Your violation of a third party’s rights, including copyright, property, or privacy rights; or

4. A claim that content you submit causes damage to a third party,

in each case to the extent permitted by applicable law.

10. Disclaimer of Warranties and Nature of Services

Custom Case Coach has no fiduciary duty or other special relationship with you except as expressly stated in these Terms.

Coaching, Products, and website content are educational and advisory services and are not:

• Legal advice;

• Immigration advice;

• Medical advice;

• Mental-health advice;

• Accounting advice;

• Tax advice; or

• Financial advice.

You should obtain qualified professional advice when your circumstances require it.

You acknowledge that Custom Case Coach has no control over who gains access to third-party websites, what third-party content you access, how you interpret or use information, or what actions you take as a result of exposure to content.

To the fullest extent permitted by law, the Platform is provided on an “as is” and “as available” basis.

Custom Case Coach and its suppliers disclaim warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, except for obligations that cannot lawfully be disclaimed.

Custom Case Coach makes no warranty that the Website or linked content will be complete, accurate, uninterrupted, secure, or error-free and is not responsible for errors, mistakes, inaccuracies, or third-party content except as required by applicable law.

11. Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity of them, including the determination of the scope or applicability of the agreement to arbitrate, shall be determined by arbitration.

Any dispute arising out of or related to these Terms shall be resolved through binding arbitration in New York, New York.

The arbitration shall be conducted in accordance with the American Arbitration Association’s International Dispute Resolution Procedures.

The award rendered by the arbitrator or arbitrators shall be final and binding on the parties, and judgment may be entered on the award in any court having jurisdiction.

The arbitrator shall have authority to grant specific performance and to allocate between the parties the costs of arbitration, including service fees, arbitrator fees, and other arbitration-related fees, in an equitable manner.

The prevailing party shall be entitled to be reimbursed for other costs or expenses related to the arbitration, including attorneys’ fees and expert witness fees, to the extent awarded by the arbitrator.

12. Assignment

You may not transfer or assign these Terms or any rights or licenses granted under them without our prior written consent.

Custom Case Coach may transfer, assign, or delegate these Terms and its rights or obligations under them, subject to applicable law.

13. Governing Law and Severability

These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict-of-law principles.

If a provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

14. General Terms

14.1. No Waiver

A failure by Custom Case Coach to enforce a right or provision of these Terms does not waive that right or provision.

14.2. Discretionary Accommodations

Any discount, credit, accommodation, exception, or other concession granted by Custom Case Coach in a particular instance is discretionary, applies only to that instance, and does not modify these Terms or create an entitlement to the same or a similar concession in another instance.

15. Contact Us

For questions regarding these Terms, contact:

Custom Case Coach, LLC
Email: ian@customcasecoach.com