Legal
Privacy & cookies
At Custom Case Coach, your privacy matters. This policy outlines how we collect, use, and safeguard your personal data when you visit our website or reach out about our creative services.
This privacy notice for Custom Case Coach, LLC (collectively, “Custom Case Coach”, "us", "we", or "our”), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our (1) website located at www.customcasecoach.com, and all associated sites linked to www.customcasecoach.com (collectively, the “Website”), (2) paid digital products, including cases, courses, drills, e-books, and other digital materials (collectively, the “Product”), and (3) paid services, including resume and cover letter review, one-to-one coaching sessions, live or recorded group training sessions, workshops, intensives, or bootcamps (collectively, the “Services”). The Website, Product, and Services together are collectively known as the “Platform”. This Privacy Policy applies to all visitors, users, and others who access or use the Platform. Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@customcasecoach.com.
SUMMARY OF KEY POINTS
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Custom Case Coach and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
TABLE OF CONTENTS
What We Collect
How Do We Process Your Information?
What Legal Bases Do We Rely On to process Your Personal Information?
When and With Whom Do We Share Your Personal Information?
What Is Our Stance On Third-Party Websites?
Do We Use Cookies And Other Tracking Technologies?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Controls For Do-Not-Track Features
Do California Residents Have Specific Privacy Rights?
Do We Make Updates to This Notice?
How Can You Contact Us About This Notice?
How Can You Review, Update, Or Delete The Data We Collect From You?
1. What We Collect
Personal Information You Disclose to Us
In Short: We collect personal information that you voluntarily provide to us.
We collect personal information that you voluntarily provide when you:
Register on the Services
Express interest in obtaining information about us or our products and Services
Participate in activities on the Services
Contact us
Personal Information Provided by You
The personal information we collect depends on the context of your interactions with us, your choices, and the products and features you use. This may include:
Names
Phone numbers
Email addresses
Mailing addresses
Usernames
Passwords
Contact preferences
Contact or authentication data
Billing addresses
Debit and credit card numbers
Payment Data
We may collect data necessary to process your payment if you make purchases, such as:
Payment instrument number
Security code associated with your payment instrument
All personal information you provide must be true, complete, and accurate. You must notify us of any changes to such personal information.
Information Automatically Collected
In Short: Some information — such as your IP address and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (such as your name or contact information), but may include:
Device and usage information
IP address
Browser and device characteristics
Operating system
Language preferences
Referring URLs
Device name
Country and location
Information about how and when you use our Services
Other technical information
This information is primarily needed to:
Maintain the security and operation of our Services
Conduct internal analytics
Perform reporting
Like many businesses, we also collect information through cookies and similar technologies.
The Information We Collect Includes:
Log and Usage Data
Log and usage data is service-related, diagnostic, usage, and performance information automatically collected by our servers when you access or use the Services. This information is recorded in log files and may include:
IP address
Device information
Browser type and settings
Activity within the Services (e.g., date/time stamps, pages viewed, searches, features used)
Device event information (e.g., system activity, error reports or “crash dumps,” hardware settings)
Device Data
We collect device data about the computer, phone, tablet, or other device used to access the Services. Depending on the device, this may include:
IP address (or proxy server)
Device and application identification numbers
Location
Browser type
Hardware model
Internet service provider and/or mobile carrier
Operating system
System configuration information
Location Data
We collect location data about your device, which may be precise or imprecise depending on device type and settings. For example, we may use GPS and other technologies to collect geolocation data that indicates your current location (based on your IP address).
You may opt out of allowing us to collect this information by:
Refusing access to location permissions
Disabling location settings on your device
However, opting out may limit your ability to use certain aspects of the Services.
Information Collected from Other Sources
In Short: We may collect limited data from public databases, marketing partners, and other third-party sources.
To enhance our ability to provide relevant marketing, offers, and services — and to keep our records updated — we may obtain information from:
Public databases
Joint marketing partners
Affiliate programs
Data providers
Other third parties
This information may include:
Mailing addresses
Job titles
Email addresses
Phone numbers
Intent data (user behavior data)
IP addresses
Social media profiles
Social media URLs
Custom profiles
This information is used for purposes such as targeted advertising and event promotion.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services; communicate with you; ensure security and fraud prevention; and comply with legal obligations. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services.
How We Use Your Information
2.1. To Facilitate Account Creation and Authentication
We may process your information to:
Enable you to create and log in to your account
Authenticate your identity
Maintain and manage your account
Ensure your account remains functional and secure
2.2. To Deliver and Facilitate Delivery of Services
We may process your information to:
Provide the services you request
Ensure proper functionality of the Services
Personalize your service experience
2.3. To Respond to Inquiries and Provide Support
We may process your information to:
Respond to your questions and inquiries
Provide customer support
Resolve issues related to the requested Services
Troubleshoot technical or service-related problems
2.4. To Send Administrative Information
We may process your information to send you:
Information about our products and Services
Updates to our terms, conditions, and policies
Security notices
Other administrative communications
2.5. To Fulfill and Manage Orders
We may process your information to:
Process payments
Fulfill orders
Manage returns and exchanges
Provide order confirmations and transaction-related communications
3. What Legal Bases Do We Rely On to Process Your Information?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal basis to do so under applicable law — such as your consent, compliance with legal obligations, performance of a contract, protection of your rights, or our legitimate business interests.
If You Are Located in the EU or UK
This section applies to you if you are located in the European Union (EU) or the United Kingdom (UK).
The General Data Protection Regulation (GDPR) and the UK GDPR require us to explain the legal bases we rely on when processing your personal information. Accordingly, we may rely on the following legal bases:
Legal Bases for Processing
3.1. Consent
We may process your personal information if you have given us permission (i.e., consent) to use your information for a specific purpose.
You have the right to withdraw your consent at any time.
Withdrawal of consent will not affect the lawfulness of processing prior to withdrawal.
3.2. Performance of a Contract
We may process your personal information when it is necessary to:
Fulfill our contractual obligations to you
Provide our Services
Take steps at your request before entering into a contract
3.3. Legal Obligations
We may process your personal information where necessary to comply with our legal obligations, including:
Cooperating with law enforcement or regulatory authorities
Complying with applicable laws and regulations
Exercising or defending our legal rights
Disclosing information in connection with litigation or legal proceedings
3.4. Vital Interests
We may process your personal information where necessary to protect:
Your vital interests
The vital interests of another individual
This may apply in situations involving potential threats to the safety of any person.
4. When and With Whom Do We Share Your Personal Information?
In Short: We may share your personal information in specific situations described below and/or with certain third parties.
Third-Party Service Providers
Vendors, Consultants, and Other Service Providers
We may share your personal information with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to perform their work.
These third parties may assist with services such as:
Payment processing
Data analysis
Email delivery
Hosting services
Customer service
Marketing efforts
We require these third parties to protect your personal information and to use it only for the purposes for which it was disclosed.
Other Situations in Which We May Share Information
4.1. Business Transfers
We may share or transfer your personal information in connection with, or during negotiations of:
A merger
Sale of company assets
Financing
Acquisition of all or a portion of our business by another company
4.2. Affiliates
We may share your information with our affiliates. In such cases, we will require those affiliates to honor this Privacy Notice.
Affiliates may include:
Parent companies
Subsidiaries
Joint venture partners
Other companies under common control
4.3. Business Partners
We may share your information with business partners to offer you:
Certain products
Services
Promotions
4.4. Other Users
If you share personal information in public areas of the Services — such as posting comments, contributions, or other content — that information:
May be viewed by all users
May be publicly distributed outside the Services
May remain publicly available indefinitely
Additionally:
Other users may view descriptions of your activity
Other users may communicate with you within the Services
Other users may view your profile information
5. What is Our Stance On Third-Party Websites?
In Short: We are not responsible for the safety or privacy of any information you share with third parties that we link to or that advertise on our Services but are not affiliated with us.
The Services may contain links to third-party websites, online services, or mobile applications and/or display advertisements from third parties that are not affiliated with us and may link to other websites, services, or applications. We do not guarantee, endorse, or assume responsibility for any such third parties. We are not liable for any loss or damage that may result from your use of third-party websites, services, or applications. The inclusion of a link to a third-party website, service, or application does not imply our endorsement. We cannot guarantee the safety or privacy of any data you provide to third parties, and any information collected by third parties is not governed by this Privacy Notice. We are not responsible for the content or the privacy and security practices of any third parties, including other websites, services, or applications that may be linked to or from the Services. You are encouraged to review the privacy policies of such third parties and contact them directly if you have questions regarding their practices.
6. Do We Use Cookies and Other Tracking Technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies, such as web beacons and pixels, to access, collect, or store information when you interact with our Services. These technologies help us improve functionality, analyze usage, enhance user experience, and support security and operational performance. Specific details about how we use these technologies, the types of cookies we deploy, and how you can manage or refuse certain cookies are set out in our Cookie Notice.
7. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law, such as for tax, accounting, or other legal obligations. No purpose described in this Notice requires us to retain your personal information for longer than six (6) months following the termination of your account. When we no longer have an ongoing legitimate business need to process your personal information, we will delete or anonymize it. If deletion or anonymization is not immediately possible—for example, because the information is stored in backup archives—we will securely store and isolate your personal information from further processing until deletion becomes feasible.
8. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational safeguards designed to protect the security of the personal information we process. However, despite our efforts to secure your information, no method of electronic transmission over the Internet or information storage technology can be guaranteed to be completely secure. Therefore, we cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to bypass our security measures and improperly collect, access, steal, or modify your information. While we take commercially reasonable steps to protect your personal information, any transmission of personal information to and from our Services is at your own risk. You should access the Services only within a secure environment.
9. Do We Collect Information From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from, or market to, children under 18 years of age. By using the Services, you represent that you are at least 18 years old, or that you are the parent or legal guardian of a minor who is using the Services with your consent. If we become aware that personal information has been collected from a user under 18 years of age, we will deactivate the account and take reasonable steps to promptly delete such information from our records. If you believe we may have collected data from a child under the age of 18, please contact us at Info@customcasecoach.com.
10. What Are Your Privacy Rights?
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information, and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
We will consider and act upon any request in accordance with applicable data protection laws.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below or by updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.
Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
11. Controls For Do-Not-Track Features?
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
12. Do California Residents Have Specific Privacy Rights?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.
If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services.
To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California.
We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
Categories of Personal Information
Category | Examples | Collected |
|---|---|---|
A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
B. Personal information categories listed in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
C. Protected classification characteristics under California or federal law | Gender and date of birth | NO |
D. Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
E. Biometric information | Fingerprints and voiceprints | NO |
F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
G. Geolocation data | Device location | YES |
H. Audio, electronic, visual, thermal, olfactory, or similar information | Images and audio, video or call recordings created in connection with our business activities | YES |
I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | NO |
J. Education Information | Student records and directory information | NO |
K. Inferences drawn from other personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | NO |
L. Sensitive Personal Information | Account login information | YES |
How do we use and share your personal information?
Custom Case Coach collects and shares your personal information through:
Targeting cookies/Marketing cookies
Social media cookies
Beacons/Pixels/Tags
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by email at Info@customcasecoach.com, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider.
Each service provider is a for-profit entity that processes the information on our behalf, following the same strict privacy protection obligations mandated by the CCPA.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information.
If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to):
the exercise by another consumer of his or her right to free speech
our compliance requirements resulting from a legal obligation
any processing that may be required to protect against illegal activities
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
whether we collect and use your personal information;
the categories of personal information that we collect;
the purposes for which the collected personal information is used;
whether we sell or share personal information to third parties;
the categories of personal information that we sold, shared, or disclosed for a business purpose;
the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
the business or commercial purpose for collecting, selling, or sharing personal information; and
the specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
13. Do We Make Updates To This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to stay informed about how we are protecting your information.
14. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at info@customcasecoach.com.
15. How Can You Review, Update, Or Delete The Data We Collect From You?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, request corrections to that information, or request its deletion. To review, update, or delete your personal information, please email us at info@customcasecoach.com