Legal
Refund Policy
At Custom Case Coach, we aim to ensure you’re fully satisfied with your purchase. We put great care into our digital products and services.
1. Coaching (Risk-Free Guarantee)
Try Custom Case Coach risk-free.
If you don’t feel the coaching has delivered on its promise, you may request a refund within 7 days of purchase.
Conditions:
Request must be submitted within 7 days of the original purchase date
Applies only to first-time coaching purchases
All unused sessions will be fully refunded
Any completed sessions will be deducted at the standard per-session rate
Refund requests must be submitted via email (see below).
2. Courses (Digital Products)
All course sales are final.
However, refunds will be granted under the following condition:
Accidental purchase: If you purchased the course by mistake and contact us within 24 hours, you are eligible for a full refund
No refunds will be issued beyond this window.
3. How to Request a Refund
To request a refund, email support@customcasecoach.com with:
Your order number
Reason for the request
We aim to respond within 3 business days.
4. Policy Updates
This policy may be updated at any time. The latest version will always be reflected on this page.